General Terms and Conditions
- GENERAL TERMS
The following terms and conditions shall apply to each order placed by the purchaser (hereinafter: “You” or „Purchaser” or „Customer”) with Clash Kft. (14-09-303122, hereinafter: „Clash Kft.” or „we”) that we have received on the website, mobile web site, mobile application or over telephone (expression „tiszacipo.hu” will apply to all these).
By using the website tiszacipo.hu and/or by placing an order, the purchaser will accept the terms and conditions set out herein (“Conditions”). Please read the Conditions prior to the placement of the order.
Orders may be placed by persons of not limited legal capacity and not incompetent natural persons or by legal entities or by economic organization without legal personality.
Display of any product or service on website tiszacipo.hu shall not mean or guarantee that such products or services will be available at any time. We reserve the right to withdraw any product from the market.
We reserve the right to amend these Terms and Conditions from time to time without notice. Your order will be governed by the Terms and Conditions displayed on website tiszacipo.hu at the time of submitting the order.
Webpage tiszacipo.hu would like to provide the best possible online experience. For this we must ensure that our services perfectly operate. You understand and agree that (1) it is forbidden to publish, disclose, distribute, upload or promote any communication or content that may adversely or negatively affect our business, products or services, (2) to behave or use any device in a way that restricts, inhibits, discourages or adversely affects other users while using the website tiszacipo.com, or (3) to use or attempt to use any engine, software, device, agent, script, or other device or mechanism (including, but not limited to spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site or copy the content of the site. We reserve the right to terminate the accessibility of this site immediately and to delete the account of the user who violates this provision or any other provision of these terms and conditions.
- PRICES AND DELIVERY CHARGES
The prices displayed on website tiszacipo.hu include the statutory VAT but do not include the delivery charges.
The shipping cost of the order depends on the weight of the order and the method of payment. The cost of each shipping method will be clearly indicated during the payment process. Our standard shipping fee is 1083 Ft within the territory of Hungary. Prices are the same in stores and online..
- ORDER/PERFORMANCE OF THE CONTRACT
You can submit your order on website both with and without the registration. Upon registration, the order process can be tracked through your personal account. After a successful order, we will send you a confirmation email with the contents of the order. If, for any reason, we are unable to fulfil your order, we will notify you as soon as possible. If we receive a payment for such an order, we will attempt to refund the relevant amount by using the same payment method that was used to make the payment. If for any reason you need a different solution, we will contact you and make the payment.
Clash Ltd. will accept and process orders as quickly as possible and use its efforts to deliver the order to the place of residence or other address specified under the selected shipping terms.
Clash Kft. endeavours to send the packages in the sequence of the receipt of the orders. We strive to perform the delivery within 2-5 working days reckoned from the confirmation of the order. Although we use our best efforts to perform within such time limit, the delivery may take longer for unexpected reasons.
Domestic parcels are shipped by the staff of GLS Courier Service on business days between 8 a.m. and 5 p.m. without prior telephone call (so please make arrangements for delivery to your place of work). GLS will provide you with e-mail information on the day of delivery specifying the anticipated time of delivery.
If the courier is unable to deliver the parcel, he will try to deliver it again later. If this also fails, the parcel is temporarily stored in the local warehouse and automatically returned to the sender.
- WITHDRAWAL OF ORDER
You may cancel or withdraw your order within the period between the date of contract conclusion and receipt of the product, or for 14 calendar days following the receipt of the order, provided that you return all items as received. This means that the items have not been damaged, got dirty, washed or worn (except for trying on) and all their labels and tags are intact. The shoe box is an integral part of the product and as such cannot be used as a postal package. The customer must return the products immediately to the address given below, but not later than within 14 calendar days after the notice of withdrawal. The Customer shall bear the costs incurred in connection with the return of the product due to the exercise of the right of withdrawal, however, no additional costs shall be charged. On the other hand, Clash Kft. may require compensation for its damage arising from the improper use of the product. If the consumer does not opt for the least costly mode of transport other than the usual mode of transport, the company shall not be required to reimburse the resulting additional costs in the event of cancellation. If you wish to retain certain items and cancel only part of the order, shipping costs will not be refunded. Cash purchases are non-refundable and coupons cannot be converted into cash.
If you intend to cancel your order, please send us a written notice by mail or via e-mail to email@example.com or fill in and send us a sample withdrawal form; and return the item (s) intact to us to the following address: Clash Kft., 1047 Budapest, Károlyi István u. 10. IV. 1.em. We will refund the purchase price by bank transfer to a bank account you have specified within 14 days.
If after opening the package, the delivered product is found to be damaged, it will be replaced free of charge. In such a case, please call our customer service or write to firstname.lastname@example.org about the things to be done.
- REPLACEMENT / RETURN OF PRODUCTS
Any products can be replaced for 14 calendar days following the receipt of the order, provided that you return all items as received. This means that the items have not been damaged, got dirty, washed or worn (except for trying on) and all their labels and tags are intact. The shoe box is an integral part of the product and as such cannot be used as a postal package!
You can also return underwear in the same as any other item, provided it has not been worn and it is in its original condition.
Products purchased online may only be exchanged through our headquarters by returning the goods by post. No personal arrangements and replacement in Tisza brand-name shops will be possible. Please return the product (s) to be replaced to the following address: Clash Kft., 1047 Budapest, Károlyi István u. 10. IV. ép. 1.em. Please indicate the replacement size in the returned package and the colour combination in the case of change. In the case of replacement, the price difference and the cost of reposting (1,530 HUF – 1,715 HUF) will be charged to the customer, which can be settled with the courier upon the delivery.
- WARRANTY RIGHTS
In fact, warranty for any product means the responsibility of the obligor (the seller of the product) for a defect in the product (more specifically, a defect in the product at the time of purchase). In the case of a consumer-to-business contract, the warranty period will become forfeit in two years from the date of performance.
The concept of the product warranty, introduced by the new Civil Code, means that in case of lack of conformity of any movable property sold by a business party to a consumer, the consumer shall have the right to demand from the manufacturer to have the product repaired or replaced unless compliance with the chosen warranty right is impossible or it results in disproportionate expenses on the part of the obligor as compared to the alternative remedy, taking into account the value the service would have had there been no lack of conformity. For more information, please visit the website of the Ministry of National Development related to consumer protection: http://fogyasztovedelem.kormany.hu/node/2704
The customer may submit his quality claim concerning the product purchased online to the following postal address: Clash Kft., 1047 Budapest, Károlyi István utca 10. or via e-mail to address email@example.com.
- PAYMENT METHODS
OTP Bank Nyrt. provides the possibility of accepting the card for the online store through its secure card accepting system using SSL protocol. When paying by credit card, you will be redirected to OTP Bank’s payment site and will be paid directly to the Bank operated site operating in accordance with the rules and security regulations of international card companies and not to the website of www.tiszacipo.hu. Our online store does not hold or gain insight into the details, number, or expiration date of your card or the account behind it.
You will need the following information to pay by credit card, please prepare your card:
Card number (the 13-19 digit number on the front of the card, either embossed or printed)
Expiration date (MM/YY number printed on the front of the card in embossed or printed form)
Validation code (last three digits of the number in the signature panel on the back of the card) (CVV2 or CVC2) If there is no such code on your card, please leave the field on the payment page blank.
You can pay with the following card types in our store:
American Express (embossed)
Electron (not embossed), depending on the type of card being used, the issuing bank will determine whether it will allow you to use the card online. Of course, if your card issuing bank has allowed you to use your card online, you can pay with your Electron card in our online store. Please contact your card-issuing bank for accurate information. Naturally, the cards issued by OTP Bank are acceptable.
Maestro – Only cards issued by OTP Bank Nyrt. with a starting number of 675761. If your card has only 10 digits, please enter the number 675761 first and then the 10 digit number on your card.
Cash payment upon receipt
You can also place your order with C.O.D. payment (cash on delivery), in which case you can pay for your order in cash. You can pay the amount of your order to the courier.
- COMPLAINT AND OTHER INFORMATION
Please send your comments and complaints to us via e-mail to firstname.lastname@example.org or by post to Clash Kft., 1047 Budapest, Károlyi István u. 10. IV. ép. 1.em. If any dispute arises that cannot be resolved amicably, and if under the relevant law you qualify as a consumer, then besides the legal proceedings, you will be entitled to lodge a complaint at the consumer protection authority with competence according to your place of residence in your place of residence. In addition, in the event of a dispute concerning the quality, safety, application of product liability rules, or the conclusion and performance of a contract, you may institute proceedings before the county conciliation body with competence according to your place of residence.
Contact details Budapest Conciliation Body:
1016 Budapest, Krisztina krt. 99. III. em. 310.
1253 Budapest, Pf.: 10.
Tel.: 06 (1) 488 21 31
Fax: 06 (1) 488 21 86
If you have a problem with a product you purchased from Tisza Shoes Web Store and have not been able to submit your complaint to Clash Ltd, you can submit your complaint to the EU online dispute resolution platform (“ODR Platform”). The ODR platform allows consumers and traders within the EU to seek out-of-court settlement of complaints arising from online shopping. This user-friendly and interactive website is available in all official EU languages and is free of charge. Using the ODR platform, the consumer and the traders can agree on a dispute resolution body and then go through a process to find a solution to the consumer’s complaint. To visit the ODR platform click here: http://ec.europa.eu/odr.
In respect of any loss or damage related to your order submitted on website tiszacipo.hu, we will assume liability up to the full price of the order.
We will use our best efforts to display the characteristics of our products accurately, including material composition and colours. However, the colours you see are influenced by the computer system you are using and we cannot guarantee that your computer shows them accurately.
If any part of these Terms and Conditions is found to be invalid by any court or regulatory body, the remaining Terms will continue to apply.
All intellectual property rights, such as trademarks or copyrights, are the proprietary rights attached to tiszacipo.com. The use of the tiszacipo.hu site and its contents, including the copying or storage of such content, whether in whole or in part, except for its own personal, non-commercial use, is prohibited without the permission of Clash Kft.
- COMPANY INFORMATION
Clash Kft. 1047 Budapest, Károlyi István u. 10. 4. ép 1.em
Company registration number: 14-09-303122
Authority performing the registration: Somogy County Court acting as Registry Court
Tax number: 11486794-2-14
BANK KEEPING OUR ACCOUNT
OTP Bank Nyrt.
Our bank account number: 11743040-20061038
- CUSTOMER SERVICE
You can contact our Customer Service at the e-mail address email@example.com or by using the telephone number +36 20 269 6646 on weekdays between 8:00 a.m. and 4:00 p.m.
Unless provided for otherwise, in the future Clash Kft. will inform you about its special offers and news. Please note that we are not responsible for any errors or mistakes! You will find the essential characteristics of the subject matter of the contract, i.e. the features and characteristics of the goods purchased, next to the magnified view of the particular item. We are not responsible for any inaccuracies in such description. In some cases, the pictures shown are only illustrations.
The purchase price is always a gross price indicated next to the selected item. The prices quoted will not be qualified as direct quotes. Our company refuses to assume any liability for any damages resulting from any possible clerical errors or bugs.